1. About Us
2. Your access to the Website
3. Your use of the Website
4. Our Website changes regularly
5. Service Availability
6. Your Status
7. Product descriptions
8. Payment for the Products
9. Delivery of the Products
10. Returns Policy
11. Refund Policy
12. Product liability
13. Website liability
14. Information about you and your visits to our Website
15. Amendments to these Terms
16. Other important terms

The following terms and conditions (“Terms”) apply to your use of the Emma Nissim Website (the “Website”) and to any and all orders you place for products available through this Website (the “Products”) (including our agreement to sell you such Products if we accept your order). These Terms should be read alongside, and are in addition to, our privacy policy (“Privacy Policy”). Please read these Terms carefully and print a copy for your future reference. By placing a Product order through the Website, or otherwise using it, you agree that you have read, understood and agree to these Terms and the Privacy Policy (each as amended from time to time). By using our website, you indicate that you accept these terms and that you agree to abide by them. If you do not agree to these Terms, you must stop using the Website immediately and must not order any Product through it. You are required to acknowledge our terms and conditions prior to any payment procedure. This is facilitated by ticking the check-box labelled ”I accept the Terms & Conditions of Emma Nissim.” at the end of entering your address details in the ordering process, thus allowing you to proceed.

1. About Us The website of www.emmanissim.com (with any associated sub-domains) are registered and operated by Emma Nissim. ‘Emma Nissim’ trading as Emma Nissim (referred to in these Terms as “we”, or “us”), is a partnership registered in England and Wales. Should you have any questions about these Terms or wish to contact us for any reason whatsoever, please use the contact details set out below: Post: – Emma Nissim, 31 Tunnel Avenue, London, SE10 0SF. Telephone: 07717502132 E-mail: info@emmanissim.com

2. Your access to the Website Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice (see below). We will not be liable if for any reason our Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. When using our Website, you must comply with the provisions of our acceptable use policy. You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.

3. Your use of the Website You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of anyone else or restrict or inhibit anyone else’s use and enjoyment of the Website. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal reference and you may draw the attention of others within your organisation to material posted on our Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged. You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Website in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You are not entitled to modify or redistribute the content of this Website or reproduce, link, frame or deep-link it on any other website without our express written permission.

4. Our Website changes regularly We aim to update our Website regularly, and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.

5. Service Availability Our Website is intended for use by people residing globally. We accept online orders from individuals outside of the United Kingdom. We will also accept requests from overseas customers who enquire using email or our website Contact Form. Whilst all efforts are made to have this website available for international users, it should be understood that factors affecting service delivery, such as any national internet agencies or country access policies, may prevent this. If you have any access concerns, we will endeavour to answer questions raised to us by email or Contact Form

6. Your Status By placing an order through our Website, you warrant that: (a) You are legally capable of entering into binding contracts; [and] (b) You are at least 18 years old as is the legal age to do so in the United Kingdom, where this business is founded and operates;

7. Product descriptions All Product descriptions and illustrations shown on the Website are provided in good faith but are intended as guidance only, as all Products are hand silk-screen printed actual Products may vary accordingly. All prices shown on the Website are in pounds sterling and inclusive of UK Value Added Tax (“VAT”) at the relevant rate on the date of purchase. Prices shown on the Website do not include delivery, packaging or other charges, which will be added to any order you place. For international deliveries, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for custom clearance must be borne by you. Whilst we use reasonable endeavours to keep prices up-to-date on the Website, we reserve the right to alter prices at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation email. Any change in price will be communicated to you before you receive a confirmation email. Our Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a confirmation email, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. You acknowledge that, as between you and us, we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to (i) the Products and (ii) the Website (“IPR”) You also acknowledge that you are only permitted to use the Products for your own domestic purposes and that you were not permitted to copy or use the Products, for any other purposes including, for example, any business purposes or to copy or disseminate the Products to any other persons.

8. Payment for the Products All Products will remain our property until we have received full payment of all sums due in respect of the Products, including delivery charges. During the checkout process, you will be asked to complete your payment details. All highlighted/asterisked fields must be completed. Please note that we will only collect, store and use your information in accordance with our Privacy Policy . All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing by e-mail that we have done so. Please note that Products will not be dispatched until full payment has been cleared. If you are contracting as a consumer, you may cancel an order at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in the refunds clause below). To cancel an order, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. Details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation Email. This provision does not affect your statutory rights.

9. Delivery of the Products Delivery will be to the address specified in your order. We do not accept P.O. Boxes. If no one is available at the address at the time of delivery, the Products will be retained by the delivery company for a reasonable period of time and then returned to us. If Products are returned to us by the delivery company, we will issue you with a refund for the Products but reserve the right to retain any costs incurred in arranging for the delivery and return of the Product. All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when they are delivered to the delivery address specified in your order. We shall be under no liability for any delay or failure to deliver Products if the delay or failure is wholly or partly caused by circumstances beyond our control. You should check all items you receive against your order. If you have received items that are damaged or incorrectly supplied then you must note the details of any damage or error in supply on the delivery documentation. It is your responsibility to notify us of the damage or incorrect supply within 48hrs of receiving your items by emailing info@emmanissim.com we will then issue you with a Returns Reference Number. We aim to deliver Products within 14 days from the date on which we confirm your order unless there are some exceptional circumstances. Any time estimate is only given as a guidance. After placing an order, you’ll be informed of the dispatch and delivery estimates in the Dispatch Confirmation Email. If you are still waiting for the delivery of your Products after 14 days from the date on which we notify you that we have accepted your order, please contact us by email at info@emmanissim.com, for us to commence tracing procedures.

10. Exchange Policy Exchanges can be made through either of these options: a) via mail; or b) via our business location at 31 Tunnel Avenue, London, SE10 0SF. Before returning any Product you must notify us by emailing info@emmanissim.com within 28 days of receiving your item to request a Reference number. Please clearly write your reference number on the original receipt, sign and send back to us with the garment. We will then notify you by email once we have received and processed your returned item. Exchanges can be made for a different size of the original item ordered, subject to availability. Please state the size required when requesting your Reference number. If you wish to exchange your purchase for a completely new item, you will need to return it and place a new order. It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must pay any postage costs incurred when returning the Products to us unless: (a) the items were already damaged on receipt by you; or (b) the items were incorrectly supplied to you.

11. Refund Policy We hope you’ll be pleased with your purchase. Under ‘The Consumer Protection (Distance Selling) Regulations 2000’, you have 7 days in which to change your mind for electronically purchased goods. If you should change your mind, and wish to return anything bought from our Website, we’ll be happy to refund or exchange a product providing it’s in fully resaleable condition. You are fully responsible for the possession and condition of the goods until they are returned to us. Returns should be made within a reasonable time (no later than 21 days from date of notification to us ) and in original, undamaged packaging. If the product returned is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights. Your refund will be credited to the original purchaser’s credit/debit card excluding all shipping costs, international customs duties and sales taxes To make sure we can fully refund you, please note:-

  • Unwanted items must be returned new, unused, undamaged and with all garment tags still attached.
  • Items should be returned in the original packaging provided, to ensure that they are adequately protected in transit.
  • Any returned items that are not accompanied by an official reference number will not be accepted.

12. Product liability We will take great pride and care in fulfilling any order placed by you which is accepted by us. However, we exclude, all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss howsoever caused arising out of or in connection with these Terms. Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage in connection with any Products which we have supplied to you shall be limited to the sums paid or payable for such Products. We will not be liable to you where we breach these Terms due to any cause that is beyond our reasonable control, including Acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery. Nothing in these Terms shall limit our liability for personal injury or death. This clause does not affect your statutory rights as a consumer.

13. Website liability We provide the content on the Website in good faith but give no warranty or representation that the content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of content on the Website and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them. Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof. This Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website, or any use of personal data by such third party. We reserve the right to suspend your use of the Website at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Website with immediate effect if you breach any of these Terms. Nothing in these Terms shall limit our liability for personal injury or death.

14. Information about you and your visits to our Website We process information about you in accordance with our Privacy Policy . By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

15. Amendments to these Terms We may update or amend these Terms from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website or ordering any further Products from us, you agree to be bound by the terms of these updates and amendments. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these Terms of use may also be superseded by provisions or notices published elsewhere on the Website. These Terms were last updated on 1st September 2011.

16. Other important terms If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect. You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms to any third party at our discretion. Only you and we shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise. These Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms shall not constitute a waiver by us of that right. Any waiver must be agreed by us in writing. These Terms are governed by English law. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the English courts.